We saw a very cool virtual reality demo from EXP360, which offers a VR sales solution for the travel and tourism industry.EXP360 integrated its solution into Avaya Oceana Workspaces to help agents guide customers through the immersive experience.S.) is changing the game by adding location data, as well as personal and vehicle data, to determine the severity and location of an emergency.Willem van Alphen, Tactical Process Manager for emergency services with Netherlands Law Enforcement, noted that we can order a pizza and have it delivered to the right location immediately, but when we call 911 (or 112 in the Netherlands) we can't get help right away.I had the opportunity to visit Emirates NBD's Future Lab, and meet Pepper, try out a virtual reality real estate experience, and sit in the Visa Connected Car, which is an app that gets downloaded to the car enabling users to make payments from the car.
Noting that emergency services are very voice centric, 112 in the Netherlands (similar to our 911 service in the U.
He also noted that the majority of people in those parts of the world are under 35 and highly mobile, requiring businesses to develop services that meet the needs of this new type of customer.
As was evident at the event, Avaya's customers have done a great job of innovating and coming up with solutions that meet the needs of their end customers.
Avaya Breeze Enabling Digital Disruption The majority of sessions at Avaya Engage Dubai were around the topic of digital disruption.
As Savio Dias, Director Solution Engineer, AMEA, explained, "We've moved from instant communications to constant communications." He added, "Data is the new oil" -- a rather interesting point to make in the Middle East!