By using a scenario-based approach, you can choose more effective conflict management styles and test their effectiveness for you and your situations.
This is Part Two of a multi-part series that focuses on conflict in the workplace.
It's only natural that conflict will sometimes occur in the workplace.
In his definitive textbook, Managing Conflict in Organizations, M.
This approach involves elements of collaboration, in that those who are involved in the decision must reach an agreement on the decision.While accommodating isn't an appropriate approach in all situations, there are sometimes that it is a good course of action.As a conflict management strategy, competition is a win-lose approach in which conflict is viewed as a struggle.The end result is a workable solution that partially meets the needs of everyone who is involved.If your company wants to really focus on helping employees learn how to best manage conflict, the Thomas-Kilmann Conflict Mode Instrument can be an effective assessment tool to help people determine if they are over-using one of the approaches to conflict management, which is a great starting point for making positive changes.